Return and replacement policy

Return and Replacement policy

HOW TO CONTACT US

Service Phone: +255 766 888 999

This Return Policy is a guidance on how you can return the Products in case of withdrawal or when the Products are defective.

REPLACEMENT OF DEFECTIVE PRODUCTS

If you buy the Products on this Platform and your Products are defective or turn out to be faulty, your statutory consumer rights applies.

Process

When the products you purchase do not operate well or are not functional due to a manufacturing defect, you can repair or replace the product within the warranty period of the product in accordance with our Warranty Policy.

Please contact us by phone +255 766 888 999 or email Care.tz@oraimo.com

After contacting us, you need to provide video, pictures and other proofs that can illustrate the product failure, we will exchange the product for you after confirmation.

Details

1.Buyer must provide sufficient proof of purchase.

2.oraimo must document what happens when buyers troubleshoot the product.

3.The defective item's serial number and/or visible proof depicting the defect are required.

4.It may be necessary to return an item for quality inspection.

5.For defective items that oraimo needs to have returned, warranties on those replacements are voided if the wrong item is returned to oraimo or if the defective item is not returned.

Valid proof of purchase:

Order number from online purchases made through oraimoor oraimo's authorized resellers.

Please note: We also recommend you to use the original packaging when returning the products.

EXCLUSIONS (This warranty does not cover the following)

1. Products with original serial numbers removed, altered or not able to be readily determined.
2. Damage caused by transportation and handling, including scratches, dents, chips, and/or any damages to the exterior of your product.
3. Damage or failure caused by incorrect electrical current or voltage, fluctuations or surges.
4. Applications and use which this product was not intended to.
5. Damage or failure caused by products or equipment not supplied by oraimo.
6. Accident, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature.
7. Products used in a commercial setting.
8. Expenses for making the appliance accessible for servicing, such as removal of trim, cupboards,shelves, etc., which are not a part of the appliance when it is shipped from the factory.
9. Service calls to repair or replace appliance light bulbs, air filters, water filters, other consumables, or knobs, handles, or other cosmetic parts.
10. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expense for service calls to remote areas.
11. Damage or failure caused by improper or faulty installation, product alteration or modification.
12. Damage or failure caused by: Non-oraimo or unauthorized parts, supplies, accessories or equipment;services performed by unauthorized service companies.

NOTIFICATIONS
1. All quality-related defects on items sold directly by oraimo or oraimo's authorized resellers are covered by an extensive warranty, starting from the date of purchase.
2. oraimo's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
3. This warranty covers ONLY original oraimo products. It is not applicable to normal wear and tear, or any defects arising from damage caused by misuse of this product.
4. Warranty is for the primary product only nor transferable. Any free additional product(s) are not covered in this warranty.
5.Under no circumstances will we be held liable for any damage arising from any misuse or abuse of the Products, including any data loss whatsoever from Products returned for exchange or repair.